SHIPPING AND RETURNS POLICY
Last updated: 07/29/2025
At XLENCE WEAR we work to offer you a fast, safe and reliable delivery service.
1. Shipping zones
We ship to:
- Spain (Peninsula)
- Balearic Islands
- Europe
2. Delivery times
Orders are processed within 24-48 business hours after payment confirmation. Estimated delivery times are:
- Spain: 2–5 business days
- Europe: [5–10 business days]
3. Shipping costs
- Standard Shipping (Spain): [e.g. €4.90]
- Free shipping on orders over €50.
4. Follow-up
Once your order has shipped, you'll receive an email with the tracking number so you can check the shipping status.
5. Shipping Problems
If your order is delayed or arrives damaged, please contact us as soon as possible at contacto@xlence.com and we will manage the incident with the shipping company.
6. Returns and exchanges
If you are not 100% satisfied with your purchase, you can return it for a full refund within 30 days of purchase.
- Products must be returned new or gently used.
- We reserve the right to refuse returns if products are returned severely used or damaged.
- For hygiene reasons, underwear cannot be returned.
How to make a return?
To process your return, contact us: contacto@xlenece.com
We will respond within 1-2 business days.
Refunds
Refunds are processed twice a month: on the 15th and 30th.
Once we receive your return, your refund will be issued on the following scheduled date:
- If we receive your return before the 15th, we will process the refund on the 15th.
- If we receive it after the 15th, the refund will be issued on the 30th.
For example, if we receive your return on the 4th, the refund will be issued on the 15th. If we receive it on the 17th, it will be processed on the 30th.
You will receive a confirmation email once your refund has been processed. The amount will be credited to your original payment method and may take 3 to 5 business days to become available, depending on your financial institution.